WAO's services consists of:
1) The Refuge
This is both a shelter for abused women and their children as well as a centre for WAO activities on family, women and domestic violence. The social workers offer:
Face to Face Counselling
Professional social workers offer counselling sessions to women who may not necessarily seek shelter but want counselling. In 2010, we gave counselling to 145 women.
Telephone counselling is available to deal with domestic violence, rape, incest, child sexual abuse, marriage and divorce. We also assist in basic legal queries. In 2010 alone we received 1,544 calls.
The WAO hotline: 03 7956 3488
2) The Child Care Centre (CCC)
A centre for the children of WAO's ex-residents who have decided to live independently. The children are given a home, education at local schools and a support system to meet their physical, mental and emotional needs. In 2010, a total of 16 children have lived at the CCC.
3) The WAO Centre
The WAO Centre is both an administrative centre and a centre where advocacy and public education programmes are organised. WAO plays a key role with other women's groups and civil society groups to advocate for law and policy reform. Fundraising and public education activities are also the responsibility of the WAO Centre.