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Domestic violence response needs strong multi-agency cooperation

Press release – For immediate publication

Kuala Lumpur, 30 March 2022

Domestic violence response needs strong multi-agency cooperation


In a recent statement by the Minister of Women, Family, and Community Development, Datuk Seri Rina Harun, victims of domestic violence were advised to obtain medical reports before approaching the police, to ensure that police are unable to turn away these cases. While we welcome governmental awareness toward persisting systemic issues, Women’s Aid Organisation (WAO) would like to highlight that this advice may result in counter-productive practices — as medical reports are not a prerequisite for a police report. The government must pursue three essential practices to strengthen our collective response to domestic violence.


First, more resources must be allocated to the Sexual, Women and Children’s Investigations Division (D11) unit of PDRM which handles the bulk of domestic violence cases. The D11 unit has reported issues relating to a lack of manpower and resources and as such, should be supported through these means. An allocation of RM13 million for this purpose had been announced by the Ministry of Finance in October 2021– however, there has been no update on how it is being utilised by the Ministry. WAO seeks clarification from the government on how this allocation is being utilised and if there are monitoring processes in place.


Secondly, survivors of violence must not be expected to adapt to gaps in accessing formal support. One-Stop Crisis Centres (OSCCs) located in public hospitals across Malaysia offer a comprehensive range of care and support services to survivors of domestic violence, sexual assault, rape, and child abuse and neglect – including a seamless transition between medical care and police action. There must be mandatory standards that are clear and comprehensive on the management and response toward cases of gender-based violence. While the Garis Panduan Keganasan Rumah Tangga framework is an essential document outlining protocols for attending frontliners, they are only guidelines and therefore, sometimes regarded as optional. These standards must be strengthened, and made mandatory to ensure that survivors of violence are supported every step of the way. 


Unfortunately, police refusal to take survivors’ reports of gendered violence has been a long standing issue that has been brought to the attention of authorities and the government in attempts to stir action towards this urgent issue for decades. It is unacceptable that some survivors are still being  turned away when reporting, or made to jump through hoops in accessing essential services when in crisis. In ensuring the sustainability of these changes, OSCCs must also be supported by ensuring sufficient staffing and by providing comprehensive training for all staff to efficiently respond to and manage cases of gender-based violence.


Thirdly, recognising and responding to domestic violence cases involving psychological, emotional, and financial violence must be incorporated into frontliner training. Emotional and psychological violence are the most prevalent forms of intimate partner violence in Malaysia. However, perceptions of violence still heavily centre the presence of visible injuries, bruises, and broken bones – with the unseen effects of psychological and emotional violence remaining poorly understood and under-recognised. Survivors of non-physical forms of violence often struggle to obtain medical reports, police reports, and protection orders as a result – leaving them vulnerable to abuse and long-term injury, and hindering their full access to justice despite these forms of abuse being criminalised and recognised as violence in the Domestic Violence Act (DVA).


The government must step up and work to ensure that ALL survivors of violence are able to access support services and rights as basic as lodging a police report in times of crisis, without needing to adapt and adhere to ad-hoc procedures, like producing medical reports to be taken seriously. WAO champions access to justice for survivors of violence, and has expertise in providing survivor-centric training programmes for frontliners, from police officers  to healthcare professionals. We are happy to work with the government to ensure that crisis response does not diminish, minimise, or underestimate the experiences of survivors across Malaysia. 




About Women’s Aid Organisation (WAO)

Since 1982, Women’s Aid Organisation has provided free shelter, counselling, and crisis support to women and children who experience abuse. We help women and their children rebuild their lives, after surviving domestic violence, rape, trafficking, and other atrocities. Learning from women’s experiences, we advocate to improve public policies and shift public mindsets. Together, we change lives.

Call the WAO Hotline at 03 3000 8858 or SMS/WhatsApp TINA at 018 988 8058 if you or someone you know is experiencing abuse. For more information, visit 

For more information, please contact: 

Isabel Chung, Research and Advocacy Officer / 0132403237

Kiran Kaur, Advocacy Officer / 0167233247


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